Privacy Policy

1. Introduction

This Privacy Policy explains how Harfin Solutions Private Limited (“Harfin Solutions”, “we”, “our”, or “us”) collects, uses, stores, protects, and manages personal information when users access our website, application, services, or related digital platforms. By using our website, application, or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information from users:

• Name and contact details such as full name, mobile number, email address, and address.
• Account or registration information created by the user in the application or website.
• Information submitted through inquiry forms, service requests, consultation forms, or customer support communication.
• KYC or document-related information required for verification, compliance, service activation, or Video KYC where applicable.
• Camera and image data, when permission is granted, only for features requiring image capture or document verification.
• Photo gallery or uploaded image data, when permission is granted.
• Location data, when permission is granted, used for identity verification, access control, fraud prevention, or service delivery.
• Device, browser, log, IP address, and usage information necessary for security, diagnostics, and service improvement.

3. How We Use Personal Information

• To provide access to the application, website, services, features, and functionalities.
• To create and manage user accounts, service requests, support interactions, and transactions.
• To personalize user experience and communicate regarding account, service, support, or transaction-related matters.
• To verify identity, support Video KYC and document verification, and prevent fraud.
• To improve website and application performance, security, and service quality.
• To comply with applicable legal, regulatory, or business requirements.

4. Collection and Use of Camera, Image, and Gallery Data

When you grant permission, our application may access your device camera or photo gallery to enable features such as capturing images, uploading documents, submitting verification documents, or completing Video KYC-related processes.

Images captured or uploaded through the application may be used for document verification, identity verification, service processing, compliance, and record validation purposes.

We do not sell image data. We do not share image data with third parties unless it is required by law, necessary for verification, required for service delivery, or needed to comply with applicable regulatory obligations.

5. Use of Location Data

When you grant permission, our application may access location data to verify identity, support secure access, prevent misuse, enable application functionality, support service delivery, and meet applicable compliance requirements. Location data is used only for legitimate service, verification, security, and compliance purposes disclosed in this Privacy Policy.

6. Data Sharing and Disclosure

Harfin Solutions Private Limited does not sell users’ personal information. We may share information only in limited situations, including:

• With service providers who help us operate the website, application, hosting, analytics, security, communication, or customer support systems.
• With verification/KYC partners or authorised business partners, only where required to provide the requested services.
• With regulators, law enforcement agencies, courts, or government authorities when required by applicable law or legal process.
• With professional advisors, auditors, or compliance consultants where required for lawful business or compliance purposes.

7. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access, misuse, alteration, disclosure, or destruction, we implement suitable physical, electronic, technical, and managerial safeguards. These may include access control, secure hosting, encryption where applicable, restricted access, monitoring, backup, and internal data handling controls.

8. User Rights and Choices

Subject to applicable law, users may have the right to:

• Access their personal information.
• Correct or update account details.
• Manage communication preferences.
• Request deletion of personal information or account.
• Withdraw certain permissions, such as camera, gallery, or location access, through device or application settings.

Withdrawal of permission or consent may affect the availability of certain application features, especially where the feature requires camera, image upload, location, KYC, or identity verification.

9. Account Deletion and Data Deletion

You may request deletion of your account or certain personal information by using the option available in the application settings, if provided, or by contacting us using the details below. After receiving a valid deletion request, we will process the request as per applicable law and our retention obligations. Some information may be retained where required for legal, regulatory, security, fraud prevention, dispute resolution, or compliance purposes.

10. Data Retention

We retain personal information only for as long as necessary to provide services, meet business requirements, comply with legal or regulatory obligations, resolve disputes, maintain security, and enforce agreements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely manage it as per applicable requirements.

11. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website functionality, analyse usage, support security, remember preferences, and improve user experience. Users may control cookies through browser settings; however, disabling cookies may affect some website features.

12. Children’s Privacy

Our website, application, and services are not intended for children below the applicable legal age. We do not knowingly collect personal information from children. If such information is identified, appropriate steps will be taken to delete it as per applicable law.

13. Changes to This Privacy Policy

Harfin Solutions Private Limited may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. The updated policy will be published on this page with the revised “Last updated” date. Users are advised to review this page periodically for updates.

14. Contact Information

For privacy-related questions, correction requests, deletion requests, consent withdrawal, or grievances, you may contact us at: